Customer support channels
- Email: support@hellorent.com
- Response team: available in business hours for urgent booking issues
- Host relations: host-ops@hellorent.com
- Trust & safety reports: safety@hellorent.com
What to include in your message
To respond quickly, include a booking ID, listing title, and the exact date of the issue. If there are photos or screenshots, include them as attachments to speed up review.
- Booking or trip ID
- Host email or listing title
- Short timeline of what happened
- Best way to contact you back