Frequently asked questions
Can I edit my booking after confirmation?
Yes. Open your request details and ask the host for date or timing changes. Host approval is required for major changes after confirmation.
How do I cancel a booking?
Cancellation rules are listed on each listing page. You can review the rule and submit a request from the trip details area.
What happens if a host is unresponsive?
If a host does not reply, our support team can help open a resolution, with clear timelines and communication logs.
Can I trust the reviews?
Reviews are posted only after stay completion and are tied to verified bookings, which reduces fake activity risk.
Need more support?
- Send a message with your booking ID and issue type
- Choose whether this is a payment, cancellation, or guest-related concern
- Our team will reply within the next business window unless urgent escalation is required